Title: Conflict Resolution Course
Duration: 2 days
The aim of this course is to show clients a range of potential conflict situations in accordance with their daily lives and how to assess the level of threat posed in a conflict situation. Clients will be shown how to recognize human responses to emotional and threatening situations and identify the conditions and behaviors that trigger or inhibit an aggressive response in people. With the knowledge and understanding of the attitude/behavior cycle and how to prevent escalation they will be able to diffuse and eliminate incidents of conflict and use appropriate physical techniques for dealing with possible hostile situations.

By law, clients who act as employers must carry out an assessment of risk that their employees may face whilst doing their job. This involves gathering information and an understanding of types of situations, incidents and scenarios that they are likely to face and making an assessment of the risks posed in these situations.

Once a risk has been identified, the employer must provide "risk reduction measures" which will eliminate the risk identified; these will include such things as guidance about how to deal with difficult situations, safe working practices and training.

Employees also have a duty of care towards themselves and others who may be affected by their acts or omissions at work

This course covers aspects such as:

• Assessing risk
• Reducing risk
• Self awareness
• Protective services delivery
• Defusing conflict
• Signaling non-aggression
• High risk conflict
• Resolving conflict
• Learning from conflict